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EtherWorks, a provider of data network consulting services for medium to large sized organisations today announced the completed installation of a Unified Communications IP telephony system at Aquinas College.

Aquinas College needed to upgrade its aging traditional PBX campus telephone system. The College considered several vendors and suppliers before it became clear that the Cisco Systems Unified Communications product line supplied and installed by EtherWorks would deliver the best and value for money and functionality.

Aquinas College students and staff have formed a successful relationship with schools in Central Java in Indonesia. During the most recent trip, teachers were able to “phone home” utilising the Cisco technology stack that EtherWorks had installed for the College. A simple iPhone Cisco Mobility app was used in conjunction with an IPSec VPN between the handset and the College. This enabled the iPhone to direct dial extension numbers of desk phones over a WiFi connection. “It was just as good as being in my office on the campus”, reported Russell Mort, Campus Minister, after he telephoned the Deputy Principal with a progress report. “It’s almost poetic, that even the wireless access points that are being used in one of partner schools here in Indonesia are the units that [Aquinas College] donated and setup for them. EtherWorks actually supplied them to [Aquinas College] some eight years ago,” Aquinas College’s IT Manager John Neumann said.

As well as those sorts of neat features, we’re also delivering positive tangible impact for our College,” John said. “We can facilitate more transparency between parent and teacher communication. For example, by leveraging the Unified Messaging features of Microsoft Exchange that EtherWorks implemented for us, we can easily enable all teaching staff access to voicemail. Teachers spend a lot of their day in the classroom and aren’t readily available to take call-ins from parents. With Unified Messaging, even teachers without a handset on their desk can receive voice mail in their e-mail mailbox, and manage that item in the same way as any other actionable mail item. ”

EtherWorks also supplied PhoneControl software to monitor how telephony resources are being used. Jan McKenzie, Business Manager at Aquinas College said, “We’re already enjoying this new visibility. We can see straight away cost savings available by analysing a report of how many external phone lines are being used simultaneously.” “We had a larger partial E1 from the days when another school was piggy backed off our system. We can see that we would save around $3000 per annum just by changing to a more appropriate ISDN product since we can see that we do not come close to using all available ISDN channels,” John added.

As well as Unified Messaging and call control visibility, EtherWorks delivered a truly converged system by integrating IP telephony with an analogue public address system. Aquinas College doubled its student enrolment numbers over the last four years and needed an efficient mass notification system. As part of the significant College building works program, an analogue PA speaker system was installed. It is fully integrated with software from SingleWire that works with Cisco’s Unified Communication Manager. Logical zones of speakers are all individually pagable from any Cisco handset – campus wide.

About Aquinas College

Aquinas College is a leading Catholic co-educational secondary school located on Australia’s Gold Coast.

Aquinas College is a thriving, friendly community of learning which prides itself in offering quality Catholic education. The innovative curriculum, technologies and extensive resources provide the opportunity for every student to experience success. The welfare of each student is paramount. The members of staff are highly qualified, dedicated and committed to the teaching vocation.

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We use an amazing third party consultant who are partners with Cisco, APC, Telstra, Polycom, Motorola, Riverbed, Microsoft, Apple and VMware to name a few.

I’ve attached the Testimonial I wrote for them last year. I stand by every word I wrote and would highly recommend them to anyone looking for the right solution in IT.


In 2011 Sulzer Dowding & Mills (SDM) began a major push to improve their ICT infrastructure within 6 unique locations situated throughout Australia. Due to the rapid expansion of ICT within the organisation, SDM needed to find a new provider of external services / support to meet the guidelines set by Corporate Head Office (Switzerland). After an unsuccessful tender process, SDM agreed to meet with Etherworks, whom came highly recommended by Telstra as a supplier of the specific core values we were chasing.

 
SDM has always been impressed by the professionalism, prompt response times and customer focus that Etherworks extends, even under the tightest of deadlines. With this dedication SDM has managed to expand their ICT infrastructure to extraordinary levels in a short period of time. Some of these major improvements included:
  • Creation of Technical Documentation
  • Network Performance & Audit
  • Implementation – Virtual Server Environment
  • Implementation – Citrix Environment
  • Implementation – Wifi Solution
  • Design & Installation of Communications Racks
The unforeseen future holds many exciting avenues for expansion in ICT within Sulzer. It is with great confidence SDM will take Etherworks on the journey to ensure we always hit our targets with a level of professionalism expected from a global organisation like Sulzer.
Andy Langham
Sulzer Dowding and Mills (Australia)
 
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"Switching from in house IT management to an external provider was a fairly daunting prospect, but Terry and the team at EtherWorks made the whole process incredibly easy.  They understood what we needed (sometimes better than we did), were never more than a phone call away and after just a month it feels like we've added new staff to our team!  I can't thank them enough for their advice and support and would happily recommend them to anyone looking to outsource their IT support."

Rebecca MacBean
Qld Network of Alcohol and other Drug Agencies (QNADA)

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"Right from the start, EtherWorks projected a professional and technical manner which allowed us to communicate at all levels. Citigold Corporation Ltd needed a cost effective solution to our ageing phone system that they have been able to provide. This solution has exceeded our expectations.

Because of EtherWorks' skilled employees, every problem encountered had a solution, even when it was something unusual. They were able to tailor a solution using current infrastructure to connect three disparate sites with one phone system.

I would not hesitate to call on their expertise again in our next project."

Cameron Jelinek
CiTiGold Corporation

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"For the past three years we have been involved with Terry Hoppitt and EtherWorks. Over this time we have found Terry and his staff to be most helpful in giving us the direction we needed to stay in tune with today's techno savvy world.

Terry and his staff have helped my business keep in touch with the ever evolving nature of technology, and taught us how to benefit from the different solutions available to my business.

EtherWorks recently tailored a server and communications package for our group that included the incredible Cisco telephone/data systems and we have been extremely happy with the integrated pc/telephony functionality it has provided us.

Most importantly for my business, I have found EtherWorks to provide personal service, and prompt responses to my every need. It is this above all else that gives me no hesitation in recommending EtherWorks to any prospective customers."

Michael Pikos

Pikos Australia

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"As a school renowned for its relatively early introduction of a digital education model, Ipswich Grammar School is committed to the provision of a learning environment that enhances education through engagement, and better reflects the digital reality of tertiary education and, ultimately, the workforce. Providing that environment gives rise to challenges unique to the education industry, and demand the support of IT solution partners that have a strong understanding of those challenges and how best to address them.

Accordingly it was essential to have EtherWorks as a partner to assist Ipswich Grammar School with a range of IT solutions to meet these challenges through not only streamline of our current processes but also increase productivity and efficiency. EtherWorks supplied, installed, trained and continue to support us with a wide range of services to suit our business, providing solutions including;

  • Network-wireless support over 1300 users (own devices Year 4 to Year 12), copper, & Fibre
  • Security (email, web, reputation)
  • Unified Communications
  • Surveillance, and
  • Data Centre – self and off-site hosting.

Our real need was to identify an IT solutions partner that had a proven track record in those technologies and in the education market - EtherWorks is that partner".

Peter Yeates

Ipswich Grammar School

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"We have been working with EtherWorks for the past 12 years. During this time they have provided cutting edge guidance for our fast growing college network, with the planning, provisioning and technical support for our fully switched, fibre optic backbone, enhanced with a managed Cisco wireless network. This enables the staff and students to interact with each other and the rest of the world, when using the 2,500 laptops and desktops located around the college.

Etherworks recently won quotes for the supply and implementation of our Storage Area Network upgrade, with an IBM V7000 Solution, and our PABX upgrade with Cisco VOIP Telephony equipment. Both solutions were integrated into our network seamlessly.

Their support and customer service has been exemplary, and I gladly recommend EtherWorks to other colleges and businesses."

Barry Stephenson

St Peters Lutheran College

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"At Trinity Lutheran College, we see connectivity as being vitally important to modern education. Our partnership with EtherWorks allows us to provide fast, stable and reliable network services to our staff, student and parent community. Over many years, EtherWorks has always been willing to work closely with us to meet our individual needs and budget, while maintaining an excellent standard of service and support. To work with a quality company such as EtherWorks gives us a great deal of confidence as we move forward in the rapidly evolving world of educational technology."

Dan Pearson

Trinity Lutheran College

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In 2003 I contacted EtherWorks to sort out a problem with our internet connection. I soon found EtherWorks could offer other IT solutions to our business. Over the last 9 years they have supported and offered fantastic solutions to our telecommunications, internet, email security and computer network. I have always found the team at EtherWorks to be very efficient and helpful in providing fast solutions to our telephone and IT problems as they arise.

They are a company who have always employed honest, friendly and highly skilled people who I can trust to get the job done. EtherWorks have certainly saved our company a lot of time and money with what they have been able to do for Hillier Engineering Services.

I would highly recommend EtherWorks to anyone looking for IT and telecommunications support and solutions.

John Hillier

General Manager

Hillier Engineering Services

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"For the past few years, we have been working very closely with EtherWorks. They have impressed us with their efficient and professional manner. Lately, EtherWorks had introduced us to a virtual machine environment and shared storage server for our organisation. We are very happy with the new system as it works very well for our needs. They also helped us to set up an off-site disaster recovery system, which is great for our disaster management planning. With their helpful, knowledgeable and friendly team, we have no hesitation to recommending EtherWorks to any prospective customers".

Li Koon Ng

Jeta Gardens

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