In the last decade the Internet, mobile and broadband technologies have redefined our way of life. Collaboration tools have become business-critical, adding value in many ways. This paper presents a framework for assessing the return on a collaboration investment across three areas:
- Operational Return on Investment (ROI): Achieved by reducing and/or avoiding costs
- Productivity ROI: Realized through more efficient processes, faster time to market, and reduced cycle time
- Strategic ROI: Leading to business transformation and strategic advantage
