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The Return on Collaboration

In the last decade the Internet, mobile and broadband technologies have redefined our way of life. Collaboration tools have become business-critical, adding value in many ways. This paper presents a framework for assessing the return on a collaboration investment across three areas:

  • Operational Return on Investment (ROI): Achieved by reducing and/or avoiding costs
  • Productivity ROI: Realized through more efficient processes, faster time to market, and reduced cycle time
  • Strategic ROI: Leading to business transformation and strategic advantage

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